I will show the journey that Tires took from its first attempts to extend their BI services for analytics to operate a mission critical industrialization environment which runs several AI projects. Beneath the problems and obstacles that were taken I will also explain the decisions that were taken and show the industrialization environment which was created. I also will explain why it was necessary to have such an environment instead of making use of classical BI tools.

Target Audience: Project…

Quantifying the impact of customer experience (CX) improvements on the financials is crucial for prioritizing and justifying investments. In telecommunication as well as other subscription-based industries, churn is one of or the most important financial aspects to take into account. The presented approach shows how the churn impact of CX improvements – measured via Net Promoter Score (NPS) – can be estimated based on structural causal models. It makes use of algorithms for causal discovery and…